Customer Account Representative

Everest Recruiting

Customer Account Representative

Responsibilities:

  • Performs meter reading exceptions and TX out-of-cycle exceptions
  • Resolves service suite exceptions, including RELCs and 6RRDs
  • Ensures proper dispatching and workforce availability
  • Responds to phone and radio inquiries
  • Completes swing-overs and clears open service orders; makes adjustments when incorrect fees are assessed in relation to swing-overs
  • Completes meter changes, cancels and re-bills accounts that were billed incorrectly; completes trouble and skip reports, orders office supplies, codes and sends invoices

Requirements:

  • 2+ years’ customer service experience
  • 2 or 4-year degree is preferred, but not required
  • Scheduling or student admissions experience is preferred, but not required
  • A positive and professional work ethic
  • Comfortable learning a new scheduling system
  • Proficient in Microsoft Office Suites
  • Ability to work in a fast-paced environment
  • Driven to meet goals; experience with metrics is preferred, but not required
  • Organized and accurate with data entry
  • Flexible schedule; available to work evenings and weekends
  • Fantastic communication skills, both written and verbal

Everest Recruiting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Everest Recruiting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

 Everest Recruiting expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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