Call Center Representative

Everest Recruiting

SUMMARY
We are currently seeking Call Center Representatives who will be the liaison between our company and its current and potential customers.  A successful candidate will be able to take customer orders, listen to and answer customer questions, while keeping customer satisfaction at the core of every decision and behavior.
RESPONSIBILITIES

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

REQUIREMENTS

Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

High school degree

Upload your resume or any other relevant file. Max. file size: 40 MB.