IT Help Desk Technician – Level 1 (Mac/Apple)

Everest Recruiting

IT Help Desk Technician – Level 1 (Mac/Apple)
Santa Monica, CA

Job Ref – 12153188

Immediate opening for a growing organization.  We are interviewing ASAP!

Our Santa Monica-based client is a top-notch IT Solutions firm which is in immediate need of an Apple/Mac Administrator (Level 1) who has excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.  In addition, technicians should have a strong understanding of technology, including the various hardware, software and networking systems being supported.

Duties & Responsibilities 

  • Mac Technician will provide Mac tech support for desktops and laptops. 

  • Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems

  • Recognizing and escalating more difficult problems to Tier 2 support

  • Logging call/work activity

  • Follow up on outstanding requests and ensure timely resolution

  • Create accounts and configure hardware as part of on-boarding process

  • Support audio and video equipment in conference rooms

  • Manage and monitor internal assets to ensure accurate inventory records

  • Other duties may be added and/or assigned as needed

Requirements & Qualifications

  • Operating systems: Windows 10, macOS, ChromeOS

  • Saas: G Suite, Office 365, Slack,

  • Help Desk Software: JIRA Service Desk

  • Hardware: Apple, Chrome, and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)

  • Client Endpoint connectivity – ethernet, wireless, TCP/IP and VPN

  • Experience with Sophos desktop security products

  • Strong customer service and troubleshooting skills

  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • 1-2 years+ experience working in a Windows/Mac environment

  • A+ and Security+ certifications preferred.